Last updated: March 2025
1. Introduction
These Terms of Service ("Terms") govern your use of animatedsites.com.au and your engagement of AnimatedSites web design services. By using our website or engaging our services, you agree to these Terms in full. If you do not agree with any part of these Terms, please do not use our website or services.
AnimatedSites is operated by Ivanski Kramer, based in Byron Bay, NSW, Australia.
2. Services
AnimatedSites provides the following services:
- Custom animated website design and development
- Local SEO setup and configuration, including suburb-targeted content pages
- Google Business Profile setup and optimisation
- Website hosting and maintenance (available as a monthly subscription)
- AI chat widget integration (coming soon)
- Voice receptionist integration (coming soon)
Service availability, features, and pricing may change over time. We will communicate any material changes to existing clients before they take effect.
3. Payment Terms
Our commitment to you: You will not be charged until you have reviewed and approved the finished website. We build first — you pay once you love it.
- The setup fee is payable upon your approval of the completed demo — not before. You will never be asked to pay upfront for a site you haven't seen
- Monthly maintenance fees are billed on the same calendar date each month after your site launches
- All prices are in Australian dollars (AUD) and include GST where applicable
- Invoices are issued via email and are payable within 7 days of issue
- Refund policy: If you are not satisfied with your demo after revisions, we will refund your setup fee in full — no questions asked
4. Your Demo
Our process begins with a free demo website built specifically for your business:
- We will build a demo website for your business at no upfront cost to you
- The demo is built for review purposes only — it will not be publicly live on the internet until you have approved it and paid the setup fee
- You are entitled to request reasonable revisions to the demo before approving
- If you choose not to proceed after seeing the demo, you pay nothing — the demo will be deleted
- We reserve the right to decline projects we cannot complete to our quality standards. In this case, you will be notified promptly and at no cost
5. Intellectual Property
Upon receipt of full payment of the setup fee, the following applies:
- You own the HTML, CSS, and JavaScript files of your completed website
- Custom-created images and graphics produced specifically for your project are included in the ownership transfer
- AnimatedSites retains the right to display your completed website in our portfolio and use it in marketing materials unless you specifically request otherwise in writing
- Third-party assets used in your website — including stock photography, icon libraries, font licences, and open-source code — are subject to their respective licences. We will inform you of any usage restrictions that apply
- Prior to full payment, all work created by AnimatedSites remains our intellectual property
6. Hosting and Maintenance
Our monthly maintenance subscription covers the following:
- Website hosting on secure, managed infrastructure
- SSL certificate issuance and renewal
- Minor content updates — defined as text and image changes to existing pages, not structural redesigns or new page creation
- Technical support via email for issues related to your AnimatedSites website
"Minor content updates" means changes to existing text, images, and basic information. It does not include structural redesigns, new features, new page builds, or changes to site architecture — these are quoted separately.
We will give 30 days' written notice of any changes to hosting terms, pricing, or included services.
You may cancel your monthly maintenance subscription at any time with 30 days' written notice sent to hello@animatedsites.com.au. Upon cancellation and settlement of any outstanding fees, you will receive all your website files to host independently.
7. Client Responsibilities
By engaging AnimatedSites, you agree to the following responsibilities:
- You are responsible for providing accurate, complete, and up-to-date business information for your website
- You must have the right to use any logos, images, content, trademarks, or other material you provide to us. You warrant that your content does not infringe on any third-party intellectual property rights
- You are responsible for reviewing and approving all content — including text, images, and services — before your website is launched
- You agree to respond to our communications in a timely manner to avoid delays in the project timeline
- You agree to comply with all applicable Australian laws in the operation of your business and your website, including consumer law, privacy law, and industry-specific regulations
8. Limitation of Liability
To the maximum extent permitted by Australian law, AnimatedSites is not liable for:
- Loss of revenue, profit, or business resulting from website downtime, errors, or unavailability
- Errors, outages, or data loss introduced by third-party hosting platforms, domain registrars, or software providers
- Changes to Google search algorithms, ranking factors, or AI search behaviour that affect your website's visibility
- Actions, omissions, or failures of third parties including hosting providers, email platforms, or payment processors
- Any indirect, incidental, consequential, or punitive damages arising from your use of our services
Our total liability to you for any claim arising from or relating to our services is limited to the total amount you paid to AnimatedSites in the 12 months preceding the claim.
Nothing in these Terms limits liability that cannot be excluded under the Australian Consumer Law, including for consumer guarantees.
9. Dispute Resolution
We prefer to resolve disputes informally and quickly. If you have a concern or complaint, please contact us first at hello@animatedsites.com.au. We will acknowledge your contact within 2 business days and work in good faith to reach a resolution.
If we cannot resolve a dispute informally within 30 days, the dispute will be subject to the laws of New South Wales, Australia, and both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
10. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, practices, or legal requirements. The updated version will be posted on this page with a revised "last updated" date.
We will notify existing clients of any material changes via email before they take effect. Your continued use of our services after updated Terms are posted constitutes your acceptance of those Terms.
11. Contact
If you have any questions about these Terms of Service, please contact us: